NoNotes’s policies and procedures for handling customer information have been established and are currently in use. However, Internet processes change as Internet technology changes, and NoNotes’s policies and procedures are subject to change without prior notification. Please refer back to this section to note any changes in NoNotes’s Privacy Policy. In the course of serving its customers, NoNotes acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to NoNotes by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by NoNotes in the normal course of providing service. NoNotes also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons.

For example, NoNotes uses cookies on the sign-up online pages which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within NoNotes. In addition, NoNotes may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

NoNotes will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of NoNotes, its partners, its employees and other customers of NoNotes’s services. To protect the loss, misuse, and alteration of information that is collected from customers, NoNotes has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

NoNotes does not share its customer information with third parties. NoNotes’s sole use of customer information is to supply service to customer, support customers’ accounts, and deliver information from NoNotes which is essential for maintaining or updating customers’ accounts or system information.

Opt Out & Modifications

Customers may request to modify and change their information by contacting help@nonotes.com. In this request to help@nonotes.com, customers must identify: service purchased from NoNotes, domain name (if applicable), contact information, and the date the service was purchased. Customers may not opt out of receiving information from NoNotes which is essential for maintaining or updating customers’ accounts or system information. Most customers may access and modify their personal information via their online account management/customer information page, or via my account page inside app made by NoNotes. All other customers may access and modify their personal information by contacting NoNotes at 1-888-308-6062. Domain name customers who have registered a domain name with NoNotes and wish to change the Technical Contact from NoNotes to another company, may send a request to help@nonotes.com It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Disclosure of customer information and communications

NoNotes will not otherwise disclose its customers' personal and account information unless NoNotes has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of NoNotes, NoNotes's customers, or others, or where NoNotes has a good faith belief that the law requires such disclosure. NoNotes also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that NoNotes stores or transmits for its customers. The circumstances under which NoNotes will disclose such electronic customer communications are when:

• it is necessary in order to provide service to the customer;

• it is necessary to protect the legitimate interests of NoNotes and its customers;

• it is required to cooperate with interception orders, warrants, or other legal process that NoNotes determines in its sole discretion to be valid and enforceable; and

• it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by NoNotes and appear to pertain to the commission of a crime.

NoNotes disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. NoNotes will, however, review, delete or block access to communications that may harm NoNotes, its customers or third parties. The grounds on which NoNotes may take such action include, but are not limited to, actual or potential violations of NoNotes's Terms of Service and Acceptable Use Policy.

Artificial Intelligence and Automated Data Processing

In the course of providing certain services, including but not limited to RoboTranscribe and RoboSummary, NoNotes processes customer recordings and communications using artificial intelligence and automated processing technologies. This section describes how customer data is handled in connection with these services.

Data Processed. When a customer utilizes an AI-powered feature, the relevant recording and/or transcript is transmitted to secure processing infrastructure for the sole purpose of generating the requested output (e.g., transcription, summarization). No additional customer data beyond what is necessary to perform the requested service is transmitted or processed.

No Use for Model Training. NoNotes does not use customer recordings, transcripts, or any AI-generated outputs for the purpose of training, developing, or improving artificial intelligence or machine learning models, unless the customer has provided separate, explicit written consent authorizing such use. Any future programs involving the voluntary use of customer data for model improvement will require affirmative opt-in consent and will be subject to a separate agreement.

Data Retention and Deletion. Data transmitted for AI processing is handled in accordance with NoNotes's standard data retention policies as described elsewhere in this Privacy Policy. AI-generated outputs (transcriptions, summaries, and related content) are stored within the customer's account and are subject to the same retention, access, and deletion policies as other account data. Customers may request deletion of AI-generated content by contacting help@nonotes.com.

Infrastructure and Security. All AI processing is performed within secure, isolated infrastructure environments. NoNotes maintains commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of customer data during automated processing. These safeguards are consistent with the security measures described in the Data Security section of this Privacy Policy.

Third-Party Processors. NoNotes may engage third-party infrastructure providers to perform AI processing on its behalf. Any such providers are bound by contractual obligations to process customer data solely in accordance with NoNotes's instructions, to maintain appropriate security measures, and not to use customer data for any purpose other than providing the contracted service. NoNotes does not sell, license, or otherwise make available customer data to third parties for their independent use.